Legal

Refund Policy

Effective date: July 11, 2026 · 30-day eligible refund period

We want customers to evaluate ScriptExpert responsibly and receive the edition they purchased. This Refund Policy explains when a paid ScriptExpert purchase may qualify for a refund. It should be read together with the Terms and Conditions and mandatory consumer law.

1. Refund window

You may submit an eligible refund request within 30 calendar days from the original purchase date. A request sent after the 30-day period is normally not eligible unless mandatory law requires otherwise.

2. Eligible reasons

A refund may be approved where one or more of the following applies and the issue cannot be resolved within a reasonable time:

  • You purchased the same license twice by mistake.
  • You were charged an incorrect amount that cannot be corrected otherwise.
  • The delivered download or license cannot be accessed because of an error under our control.
  • A core feature expressly advertised for your purchased edition does not work in a supported environment, and you have provided enough information for us to reproduce the issue.
  • The product is materially different from the description that applied at the time of purchase.
  • A refund is required by applicable consumer law.

3. Conditions for technical claims

For a technical refund request, you must:

  • Use a supported Windows or Linux environment and satisfy the published requirements.
  • Install the current supported release and follow the documentation.
  • Provide the purchase reference, product version, operating system, error message and reasonable reproduction steps.
  • Allow us a reasonable opportunity to diagnose and correct the issue.
  • Cooperate with safe troubleshooting while removing passwords, API keys and confidential project data.

We will not require unrestricted access to your computer or source code as a condition of review. In some cases, a minimal test project, log excerpt or redacted screenshot may be necessary.

4. Requests that are normally not refundable

Subject to mandatory law, refunds are normally not granted when:

  • You changed your mind after downloading, activating or substantially using the paid product and no qualifying defect exists.
  • You did not review the product description, system requirements, feature comparison, documentation or available Free edition before purchase.
  • The issue is caused by an unsupported operating system, damaged environment, antivirus restriction, port conflict, missing dependency or unrelated third-party software.
  • An external AI provider changes its models, pricing, free quota, availability, policy, output quality or API compatibility.
  • A local AI model is too slow, requires more memory or does not produce the result you expected on your hardware.
  • Your API key, provider account, FTP account, database server, internet service, hosting service or external plugin is unavailable or misconfigured.
  • You expected custom development, project debugging, server administration, guaranteed AI output or features that were not part of the purchased edition.
  • You violated the license, shared the key, bypassed activation, redistributed the product or used an unauthorized purchase source.
  • The payment is subject to fraud, abuse, an unresolved chargeback or a sanctions/compliance restriction.
  • A marketplace or reseller purchase is governed by that seller's refund process and must be requested there.

5. Free edition and trials

The Free edition has no purchase price and therefore no monetary refund. It is provided so that customers can evaluate the basic workflow and platform compatibility before upgrading. If a separate trial is offered, its terms will be displayed with the offer.

6. How to request a refund

  1. Open the configured support-ticket system or use the contact form.
  2. Select Billing or Licensing and include the purchase email, order or purchase reference, purchase date, edition and reason.
  3. For a technical issue, include the product version, operating system, reproduction steps and relevant redacted evidence.
  4. Do not send payment-card details, passwords, API keys, license secrets or private project data.

7. Review process

We aim to acknowledge refund requests within a reasonable business period. We may ask for clarification or offer a fix, replacement download, license correction or troubleshooting step. Approval depends on the purchase channel, evidence, product use, license status, elapsed time and applicable law.

8. Approved refunds

An approved refund is normally returned to the original payment method and currency. Payment providers and banks control processing time, exchange-rate effects and transaction fees. After a full refund, the associated paid license, activations, paid-plugin rights, updates and priority support may be revoked. You must stop using and remove the refunded paid edition.

9. Partial refunds and upgrades

Partial refunds are not normally offered for unused time, unused features or differences between editions unless required by law or expressly agreed. For an incorrect upgrade or duplicate upgrade, we may correct the license or refund the duplicate transaction.

10. Chargebacks

Please contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in immediate suspension of the associated license and support while the payment dispute is reviewed. This does not limit lawful payment-dispute rights.

11. Mandatory rights

This policy does not remove statutory rights that cannot be waived. Digital-content withdrawal rights may differ by country and may be affected when you expressly request immediate delivery or activation. Where mandatory law provides a stronger remedy, that law prevails.

12. Contact

Refund questions may be sent to contact@scriptexpert.net or through the contact form.